Return and Refund Policy

Qualifications for Return Requests Our store maintains a 30-day return window starting the day your parcel arrives. You are allowed to submit a return application within this time frame. To meet return requirements, all the following standards must be satisfied: Products remain untouched and retain their original delivery condition All original wrapping materials are fully intact Valid purchase records or order confirmation information need to be supplied

Steps to Submit a Return Application Before mailing goods back, send your request via our official contact channel service@qrdesdsd.asia or phone line +1 719 924 6252. Once your application gets our confirmation: We will send you a dedicated return shipping sticker Complete step-by-step guidance will be shared to show you proper packaging and delivery destinations Kindly take note: Any packages sent back without prior official approval will be rejected and shipped back to you at your own cost. For confusion about return rules, feel free to message our support team anytime.

Defective, Broken or Mismatched Goods We recommend checking all products thoroughly right after delivery. When you receive damaged, flawed or wrong items from your order, reach out to our support team right away. Our staff will assess your situation and offer suitable remedies without extra charges.

Goods That Cannot Be Returned Some categories of products are excluded from our return service due to product traits and safety regulations: All fresh edible baked desserts and perishable food items Custom-made churro sets and personalized customized orders Commodities classified as personal single-use edible goods Flammable raw materials and dangerous raw baking supplies Initial delivery fees you paid when completing checkout Additional non-refundable product types include clearance discounted goods and digital gift vouchers. If you cannot confirm whether your item qualifies for return, get in touch with our team before sending back packages.

Product Exchange Process To quickly receive the goods you prefer, we suggest this efficient workflow: Complete the formal return process for your current order After our warehouse accepts and verifies your returned package, place a brand-new order for the replacement product you want

EU 14-Day Cancellation Protection For all shipments delivered to European Union territories, local consumer regulations grant you a 14-day free cancellation term. You can withdraw your purchase and apply for returns within this period without stating any specific cause. Restrictions under this clause: Products stay unused with complete original packaging Order receipts or transaction records must be provided This legal consumer right overrides our standard 30-day return rules for EU buyers.

Refund Processing Details After our facility receives and inspects your returned items, we will send you a message updating your reimbursement progress. If your refund application passes review: Funds will be transferred back through the exact payment channel you used at checkout Please reserve up to 10 working days for internal financial review and transfer handling Your bank or card service provider may extend the arrival time of refund funds due to their internal settlement cycles. If over 15 working days have gone by after your refund was authorized and you still have not received the money, contact our support team for follow-up checks.

Return Delivery Destination You must wait for our official return shipping label before dispatching any returned merchandise. Return Mailing Address: Elevated Churro Company LLC 2444 E Platte Ave, Colorado Springs, CO 80909